Customer Strategy
We create customer strategies that build relationships, drive growth, and maximize value—from first contact to long-term loyalty.
Data-driven & customer-focused – strategy based on insights and first-party data
Overall Perspective – from Go-to-Market to Loyalty-Building Initiatives
Technology & Strategy Combined – Practical CRM/MA Solutions
Customer Strategy
We create customer strategies that build relationships, drive growth, and maximize value—from first contact to long-term loyalty.
Data-driven & customer-focused – strategy based on insights and first-party data
Overall Perspective – from Go-to-Market to Loyalty-Building Initiatives
Technology & Strategy Combined – Practical CRM/MA Solutions
Customer Strategy
We create customer strategies that build relationships, drive growth, and maximize value—from first contact to long-term loyalty.
Data-driven & customer-focused – strategy based on insights and first-party data
Overall Perspective – from Go-to-Market to Loyalty-Building Initiatives
Technology & Strategy Combined – Practical CRM/MA Solutions
From Insight to Loyal Customer
We help you develop a customer strategy that builds relationships, drives growth, and maximizes value at every stage of the customer journey.
Strategy Centered on the Customer
A strong customer strategy is about deeply understanding your customers and reaching them with the right message, in the right channel, at the right time. We combine data, tools, and creativity to create flows and strategies that work—from the first contact to long-term loyalty.
We Assist You With
Go-to-Market Strategy
Clear plan for reaching and engaging the right audiences
Email Customer Journeys
Customized flows in your email tool
Full Funnel Strategy
Utilize first-party data throughout the sales and marketing process
CRM & Marketing Automation
Structure, setup, and optimization for increased efficiency
Customer Journey Mapping & Insights
Understand customer needs and create relevant experiences
The Result – Stronger Relationships and Higher Value
You get a customer strategy that strengthens business results and builds long-term loyalty. By combining insights, data, and tools, we help you create customer journeys that make a difference.
Max Grassi
Personalization Specialist at Remotion
Max Grassi
Personalization Specialist at Remotion
Max Grassi
Personalization Specialist at Remotion
Expert colleagues
Anna Andersers
MA Specialist
Anna Andersers
MA Specialist
Axel Eklund
Business Developer & MA specialist
Axel Eklund
Business Developer & MA specialist
Fernando Figarola
MA & Integration Specialist
Fernando Figarola
MA & Integration Specialist
Marcus Bodin
Paid Media & MA Specialist
Marcus Bodin
Paid Media & MA Specialist
Martin Gunnarsson
Marketing Automation Expert
Martin Gunnarsson
Marketing Automation Expert
Get in touch with us
Get in touch with us
Get in touch with us
Questions & answers
We often get many questions about our services. Below, we've gathered the most common ones.Customer Strategy.
Collaborations & client projects
Personalization Implementation
B2C
A more personal customer journey and measurable results, how Remotion helps Byggmax grow online
With a use case-driven roadmap, Remotion has helped Byggmax implement personalization in their e-commerce. The result? A new approach with active campaign work, ongoing testing, and proven impact on sales.
Strategy & Concept Development
B2C
Retail Media as a performance driver
Adlibris decided to work long-term with Remotion to develop and implement a new strategy for Retail Media.
Omnichannel & Personalization
B2C
Smarter communication, stronger conversion—How Sambla took the next step with Remotion
Remotion helped Sambla create a roadmap for data-driven customer communication—and gained continued trust to support both campaign development and the implementation of more precise and scalable communication.
Social marketing
B2C
Sold out sunglasses in less than 30 days
Lensway is a leading online store specializing in contact lenses & glasses in the Nordic region. Every year, Lensway launches its summer and fall campaign, where customers receive a free pair of sunglasses with their contact lens purchase.
Influencer collaboration
B2C
10% more school applications for the Federation of Swedish Farmers
The Federation of Swedish Farmers (LRF) is a prominent organization representing the interests of Swedish farmers, foresters, and rural entrepreneurs. It recognizes the vital role that agriculture & forestry play in Sweden & for the future.
Social marketing
B2B
European B2B marketing for the innovation hub Epicenter
Epicenter is a digital innovation hub in Stockholm that brings together entrepreneurs and tech startups. Through collaboration and knowledge sharing, it helps members grow and create groundbreaking solutions for the future.
E-commerce
B2C
Social media funnel marketing for retail and e-commerce
Kjell & Company is a leading electronics retailer with a wide range and knowledgeable experts. The mission was to enhance online presence and search engine visibility using data-driven methods & SEO, for a better omnichannel experience.
Social marketing
B2B
Sales of office supplies and business services
Office Depot Sweden offers office supplies and business solutions mainly for companies, but also for consumers. They focus on reliable service, a wide range, and sustainability.
Content Production
B2C
Retail marketing during the year's most competitive period
Real Techniques is a globally recognized beauty brand offering high-quality makeup tools. In Sweden, they are appreciated for their affordability and reliable performance, making them a popular choice for both beginners and professionals.
App Downloads
B2C
The journey to Stockholm's largest car-sharing service in six months
In October 2018, Stockholm launched its first electric car pool with 300 Aimo cars available throughout the city.
Franchise marketing
B2C
Measuring offline conversion and building a global franchise structure
O’Learys is a Swedish franchise chain offering an American sports bar and restaurant experience. The first restaurant opened on November 16, 1988, in Gothenburg. By December 2017, O’Learys had grown to 126 restaurants in 13 countries.
Brand Study
B2C
One of the most successful brand studies
Bravo is one of Sweden's most famous brands in the food and beverage sector, especially known as the country's best-selling juice. Over the years, Bravo has expanded its product range to include offerings like Bravo Smoothie.
Web Development
B2C
Vibrant website for Alcro's new studio stores
Alcro Studio turned to us at Remotion for help developing a new website aimed at sharing knowledge and inspiration, as well as gathering all the acquired stores across the country.
Personalization
B2C
The journey towards more personalized customer relationships
To strengthen customer relationships and drive loyalty, the hotel chain realized that more advanced, data-driven capabilities were needed to enhance the relevance of their communication.
Pre study
B2B
Successful growth for one of Sweden's leading solar wholesalers
To achieve its growth targets and expand in the Nordics, KP Energy needed to elevate its customer recruitment efforts. Remotion assisted with a preliminary study that defined a go-to-market strategy and digitized sales efforts.
Collaborations & client projects
Personalization Implementation
B2C
A more personal customer journey and measurable results, how Remotion helps Byggmax grow online
With a use case-driven roadmap, Remotion has helped Byggmax implement personalization in their e-commerce. The result? A new approach with active campaign work, ongoing testing, and proven impact on sales.
Strategy & Concept Development
B2C
Retail Media as a performance driver
Adlibris decided to work long-term with Remotion to develop and implement a new strategy for Retail Media.
Omnichannel & Personalization
B2C
Smarter communication, stronger conversion—How Sambla took the next step with Remotion
Remotion helped Sambla create a roadmap for data-driven customer communication—and gained continued trust to support both campaign development and the implementation of more precise and scalable communication.
Social marketing
B2C
Sold out sunglasses in less than 30 days
Lensway is a leading online store specializing in contact lenses & glasses in the Nordic region. Every year, Lensway launches its summer and fall campaign, where customers receive a free pair of sunglasses with their contact lens purchase.
Influencer collaboration
B2C
10% more school applications for the Federation of Swedish Farmers
The Federation of Swedish Farmers (LRF) is a prominent organization representing the interests of Swedish farmers, foresters, and rural entrepreneurs. It recognizes the vital role that agriculture & forestry play in Sweden & for the future.
Social marketing
B2B
European B2B marketing for the innovation hub Epicenter
Epicenter is a digital innovation hub in Stockholm that brings together entrepreneurs and tech startups. Through collaboration and knowledge sharing, it helps members grow and create groundbreaking solutions for the future.
E-commerce
B2C
Social media funnel marketing for retail and e-commerce
Kjell & Company is a leading electronics retailer with a wide range and knowledgeable experts. The mission was to enhance online presence and search engine visibility using data-driven methods & SEO, for a better omnichannel experience.
Social marketing
B2B
Sales of office supplies and business services
Office Depot Sweden offers office supplies and business solutions mainly for companies, but also for consumers. They focus on reliable service, a wide range, and sustainability.
Content Production
B2C
Retail marketing during the year's most competitive period
Real Techniques is a globally recognized beauty brand offering high-quality makeup tools. In Sweden, they are appreciated for their affordability and reliable performance, making them a popular choice for both beginners and professionals.
App Downloads
B2C
The journey to Stockholm's largest car-sharing service in six months
In October 2018, Stockholm launched its first electric car pool with 300 Aimo cars available throughout the city.
Franchise marketing
B2C
Measuring offline conversion and building a global franchise structure
O’Learys is a Swedish franchise chain offering an American sports bar and restaurant experience. The first restaurant opened on November 16, 1988, in Gothenburg. By December 2017, O’Learys had grown to 126 restaurants in 13 countries.
Brand Study
B2C
One of the most successful brand studies
Bravo is one of Sweden's most famous brands in the food and beverage sector, especially known as the country's best-selling juice. Over the years, Bravo has expanded its product range to include offerings like Bravo Smoothie.
Web Development
B2C
Vibrant website for Alcro's new studio stores
Alcro Studio turned to us at Remotion for help developing a new website aimed at sharing knowledge and inspiration, as well as gathering all the acquired stores across the country.
Personalization
B2C
The journey towards more personalized customer relationships
To strengthen customer relationships and drive loyalty, the hotel chain realized that more advanced, data-driven capabilities were needed to enhance the relevance of their communication.
Pre study
B2B
Successful growth for one of Sweden's leading solar wholesalers
To achieve its growth targets and expand in the Nordics, KP Energy needed to elevate its customer recruitment efforts. Remotion assisted with a preliminary study that defined a go-to-market strategy and digitized sales efforts.
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